Warranty and Return Conditions

Warranty conditions

All products are under the warranty of the manufacturers unless otherwise stated.
In order for the warranty conditions to be valid, you should definitely check the product during the cargo delivery.
When you see a damage, keep a record and do not get the product.
Changes made on the product, deformation of the product or deterioration of the original design of the product are not covered by the warranty.

Product Return Policy

If the product you purchased on our site is found to be faulty, you must contact us from the online support section on our page within 14 days from the delivery date at the latest.
Following this information, the faulty product that you will send to us with the cargo company will be replaced with a new one.
If the ordered product defect is caused by the use of the customer or the product has been used within 14 days, the product cannot be returned or exchanged.
As the product return and replacement conditions, the practices in accordance with the Law on the Protection of the Consumer No. 4077 are essential.

Product Return Required Information

Company Name: R.A.M. Tekstil San. ve Tic. Ltd. Şti.
Address: Abdurrahman Nafiz Gürman Mah. Şair Ahmet Kutsi Tecer Cad. No: 56/C Merter-Güngören/İstanbul
Phone:  +90 212 502 01 09
Mobile: +90 532 586 64 62