Delivery Terms

Delivery Terms

Your orders are delivered to cargo within 3 working days (Monday-Friday) after bank approval. Depending on the distance of the delivery address to our Istanbul center, the courier company will deliver your order to you within 1-5 days.

In case of a mishap caused by us, you will be notified based on your membership information. That's why membership is complete and accurate information is important. Delivery is not done on weekends and feast days.

All of the products you have chosen are delivered to R.A.M. TEKSTİL SANAYİ VE TİCARET LTD. ŞTİ by our contracted cargo companies.  It will be delivered to you with the guarantee R.A.M. TEKSTİL SANAYİ VE TİCARET LTD. ŞTİ.

The products you have purchased will be notified to you by a confirmation e-mail. If any of the products you have selected is not available in stock, an e-mail will be sent to you and you will be informed of the date when the product will be in stock for the first time.

voltaj.com.tr is an online shopping site. It allows multiple users to shop at the same time. Rarely, it is possible for the consumer to buy the same product and the product is out of stock in this case;

If the product you have paid for is out of stock, there is a waiting period of at least 4 (Four) days and at most 30 (thirty) days. If the product cannot be given to the consumer between these dates, the payment made is returned to him.

Delivery times of special production products vary according to the production time. The delivery information and times of such products are specified on the product pages.

Overseas Delivery Terms

All orders over 100 Euro/Dollar you have made on our website will be delivered with the advantage of free shipping. The shipping fee for your order amounts below 100 Euro/Dollar varies according to the country.

You can view your shipping rate on the checkout page before you pay. The preparation and delivery time for orders placed outside of Turkey is 24-48 hours. After your package has been shipped, your tracking number will be notified via e-mail.

Your products will be delivered within an average of 3-7 working days from the day they are shipped. After we receive your payment for your order, our customer representatives will contact you and receive confirmation about the product and size you have chosen.

Therefore, your membership information must be complete and correct.

In some cases, you may be subject to customs and tax fees in the destination country. In such a case, the logistics company will contact you and help you to receive your package.

Customs and tax fees are usually determined by the value of the goods, the weight of the goods and the dimensions of the package. The fee you paid through our website during shopping only covers the product and shipping cost.

Customs and tax fees are payments received through the logistics company in the destination country and are not related to our company.

If the products we send are caught in the customs, the responsibility belongs to our customers, voltaj.com.tr does not accept any responsibility in such a case. Delivery is provided to every point of the world, including Europe, America and Asia.